First, we hope you backed up your information to your iCloud as we mentioned in our previous post because any phone being disabled the only way to unlock it is to do a hard reset. For iPhones you’ll have to put it your iPhone in recovery mode. Once in recovery mode, you’ll connect it to your PC with iTunes running. A message should pop up asking if you want to update or restore. Press restore and the computer will do the rest. As for any android they’re a bit more complicated. When it comes to putting them in recovery mode it can be such a hassle. Upside of it is that you don’t need to connect it to any computer (for most of them at least) If all goes wrong you can always bring it to us and we’ll do it for you!